File a claim online or in the Root app.

It takes about 3 minutes.

File a claim

Accidents happen.

From rear-ending to cracked windshields and severe weather damage. We take care of you during the entire claim process—starting when you use the Root app to submit your claim.

How do I file a claim?

Filing a claim in the Root app

Go to the app

You'll answer a few questions about the accident.

Wrecked car

Snap some pics

Get as many angles as you can of your vehicle to show the damage.

Claim update notification

Then it’s our turn

We’ll be in touch to complete your claim.

We’ll stay in touch.

We email you at every step of the insurance claim process. Make sure your email address is updated in the app.

What’s next?

  • We’ll contact you

    We’ll call you to complete your claim (and explain how Root insurance claims work).

  • We look at the damage

    This helps us know how much money you need for repairs.

  • You’ll get a check from us

    Check your mailbox—money is on the way.

Get your ride back in shape.

Pick your favorite shop to repair your vehicle. Here are tips for choosing a shop.

File a claim
  1. Claim process was smooth and required minimal effort on my part.

    Jason M.

  2. I received a call and text from my incredibly attentive and professional adjuster. She handled it all, very timely.

    Susan B.

  3. They have been in constant contact with me every day! They make filing a claim really simple and fast.

    Chenise W.