Our claims support is available 24/7 via phone at 1 844 767 2514.
We take care of you when things go south. While every claim is different, here is the basic process you can expect in a few common situations.
Tap on File a Claim to submit your claim through the app and let us know what’s going on.
For the fastest experience possible, have the other party’s insurance info and police report number on hand.
You have Liability coverage, so we’ll cover damages to the other car and any injuries to others in the accident.
We cover you up to your chosen limits.
If you have Collision coverage, we’ll take care of any damages to your car.
You may have a deductible.
Have Rental coverage? High five!
We’ll help you get a rental car or send you Lyft credits while your car is being repaired.
Everything is awesome again. Let’s celebrate by driving safely.
If you have Comprehensive coverage, we’ll cover your windshield repair. (Hurrah!)
Tap on File a Claim to let us know what’s going on.
You drive off with a windshield you can see through! Safe driving wins again.
Good thing you have Roadside Assistance.
It's included with every policy.
Tap on Roadside Assistance, and we’ll put you in touch with our roadside assistance partner, Blink.
Prefer to use your own towing company? We’re cool with that, too.
You get the assistance you need. We feel like superheroes.
Open the Root app and tap on File a Claim to submit your claim through the app and let us know what’s going on.
This way we can keep an eye on things and help you out if needed.
If you have Collision coverage, you’re good to go! We will cover the damages to your vehicle.
There may be a deductible.
Were you injured in the accident? If you have UM/UIM, we’ll take care of your medical bills, too.
UI/UIM will cover you up to your chosen limit.
You and your car are all fixed up and you can get back on the road.