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Root customers affected by non-weather emergencies

Many state insurance departments are implementing new policies around payment grace periods and extensions. This may mean that different options are available to different customers, depending on the state you live in. We are working quickly and closely with each state to implement these new policies. As the situation continues, regular updates will be posted here. If your state is not listed below, then COVID/non-weather emergency related payment options or grace periods are unavailable at this time.

Root customers in Ohio affected by COVID-19

Effective October 2, 2020

Root Insurance is offering the following support to our customers who live in the state of Ohio:

The Ohio Department of Insurance Interim Director, Tynesia Dorsey, has issued Bulletin 2020-12 on October 2, 2020 to replace Bulletin 2020-07 issued on March 30, 2020. Root is working with the Department of Insurance to make reasonable accommodations to prevent individuals from losing coverage due to non-payment of premium. If you have been negatively impacted by COVID-19 in the state of Ohio, Root may be able to help.

If you have any questions or concerns regarding these changes, please contact us at We will continue to work with customers on a case-by-case basis if additional issues arise in Ohio.

For more information on COVID-19, please see the Ohio Department of Insurance website.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2024. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.