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Root customers affected by non-weather emergencies

Many state insurance departments are implementing new policies around payment grace periods and extensions. This may mean that different options are available to different customers, depending on the state you live in. We are working quickly and closely with each state to implement these new policies. As the situation continues, regular updates will be posted here. If your state is not listed below, then COVID/non-weather emergency related payment options or grace periods are unavailable at this time.


Root customers in Arkansas affected by COVID-19

Effective March 20, 2020

Root Insurance is offering the following support to our customers who live in the state of Arkansas:

The Arkansas Insurance Commissioner, Allen Kerr, issued Bulletin No. 6-2020 on March 20, 2020. If you have been negatively impacted by COVID-19, you may request an extension or grace period to pay your Root auto insurance premiums. You may similarly request to keep your policy if it was canceled on or after March 20.

We will continue to work with customers on a case-by-case basis if additional issues arise in Arkansas. If you have any questions or concerns regarding these changes, please contact Root at covidhelp@joinroot.com.

For more information, please view the bulletin released by the Arkansas Insurance Department.


Root customers in Colorado affected by COVID-19

Effective September 17, 2020

Root Insurance is offering the following support to our customers who live in the state of Colorado:

The Colorado Division of Insurance has issued Revised Bulletin No. B-5.38 to its original bulletin issued on March 27, 2020. Root is working with the Division of Insurance to make reasonable accommodations to prevent individuals from losing coverage due to non-payment of premium. If you have been negatively impacted by COVID-19 in the state of Colorado, Root may be able to help.

If you have any questions or concerns regarding these changes, please contact us at support@joinroot.com. We will continue to work with customers on a case-by-case basis if additional issues arise in Colorado.

For More Information on COVID-19, please see the Colorado Department of Public Health & Environment website.


Root customers in Oregon affected by COVID-19

Effective August 1, 2020
Expires September 29, 2020

Root Insurance is offering the following support to our customers who live in the state of Oregon: The Oregon Department of Consumer and Business Services has issued an amendment to its original bulletin issued on May 24, 2020 related to Governor Kate Brown’s declared state of emergency. Root is working with the Department to make reasonable accommodations to prevent individuals from losing coverage due to non-payment of premium. If you have been negatively impacted by COVID-19 in the state of Oregon, Root may be able to help. If you have any questions or concerns regarding these changes, please contact us at support@joinroot.com. We will continue to work with customers on a case-by-case basis if additional issues arise in Oregon. For More Information on COVID-19, please see the Oregon Department of Consumer and Business Services website.

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Root Insurance Company

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2020. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information.