Contact us

Looking for help?

Here are all the ways you can reach us.

Check out our FAQ.

It’s the best place to start when you have a question about Root. Here you’ll find answers to the most common questions, including things like payments, the test drive, or just how this whole thing works.

View FAQ

Want to know more about coverages?

Check out our guide to coverages. No insurance speak here—it’s in real human language, and it makes understanding and choosing your coverages a whole lot simpler.

View all coverages

Have a question about claims?

You can easily file a claim 24/7 in the app. Here’s how.

We'll start working on your claim right away. (Don’t worry—you’ll still have the chance to speak with a claims expert.)

Need to follow up on a claim you’ve already filed? You can always email your claims expert or our general claims email. Make sure your claim number is in the subject line.

[email protected]

You can mail us information related to claims to the following address.

Root Insurance Company
Attn: Claims Department
9450 SW Gemini Dr #74730
Beaverton, Oregon 97008-7105

If you need to speak directly with a claims expert about a new claim, you can reach us during business hours.

For new glass claims: 1 866 903 7243
For other new claims: 1 866 903 8451

Do you need roadside assistance?

We’ve got your back. You can request Roadside Assistance in the app. (Learn more about what we cover here.)

1 866 980 9431, option 4 (after hours)
Email photos of receipts to: [email protected]

Still have questions?

Our top-notch customer support team is always happy to help. We do our best to return all emails within 24 hours.

[email protected]
1 866 980 9431

For Job-Seekers

Hey, want to join an amazing team and help us disrupt the dated insurance industry?

See our openings or reach out directly. We’re always down to chat.

[email protected]

Employment Verification Requests

Need to confirm employment of a Root employee? Please email us directly.

[email protected]

For members of the press

Have we got a story for you. Check out our press resources.

Other ways to stay connected


Root is located at 80 E Rich Street, Suite 500, Columbus, Ohio. The only people who really come by are the employees, potential employees, and our caterer four times a week. We don’t have agents, so it’s not the right place to come to for a chat about your insurance (instead, check out all the options above). If you want to talk to engineers, however, we’ve got those in droves.


Let’s keep things casual. Current and potential Root members can always reach out to us with questions or comments on social media.

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