Contact us

Looking for help?

Here are all the ways you can reach us.


Check out our FAQ.

It’s the best place to start when you have a question about Root. Here you’ll find answers to the most common questions, including things like payments, the test drive, or just how this whole thing works.

View FAQ

Want to know more about coverages?

Check out our guide to coverages. No insurance speak here—it’s in real human language, and it makes understanding and choosing your coverages a whole lot simpler.

View all coverages

Need to file a claim?

You can easily file a claim 24/7 in the app. It takes about 3 minutes and you could get paid twice as fast. Once we receive your information, you’ll hear from a claims expert who will help you through the the claims process.

If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim online.

File a claim

You can check the status of a claim in the app, or email your claims expert. Just make sure your claim number is in the subject line.



Need to mail us supporting documents for your claim? You can send them to:

Root Insurance Company
Attn: Claims Department
80 E Rich Street
Suite 500
Columbus, Ohio 43215

If you need to speak to a claims expert about a new claim, you can reach us during business hours Monday through Friday, 9 a.m. to 5 p.m. ET.

For other new claims: 866 980 9431

Do you need roadside assistance?

We’ve got your back. You can request Roadside Assistance in the app. (Learn more about what we cover here.)

1 866 980 9431, option 4 (after hours)
Email photos of receipts to: [email protected]

Still have questions?

Our top-notch customer support team is always happy to help. We do our best to return all emails within 24 hours.

[email protected]
1 866 980 9431

For Job-Seekers

Hey, want to join an amazing team and help us disrupt the dated insurance industry?

See our openings or reach out directly. We’re always down to chat.

[email protected]

Employment Verification Requests

Need to confirm employment of a Root employee? Please email us directly.

[email protected]

For members of the press

Have we got a story for you. Check out our press resources.


Other ways to stay connected

Location

Root is located at 80 E Rich Street, Suite 500, Columbus, Ohio. The only people who really come by are the employees, potential employees, and our caterer four times a week. We don’t have agents, so it’s not the right place to come to for a chat about your insurance (instead, check out all the options above). If you want to talk to engineers, however, we’ve got those in droves.

Social

Let’s keep things casual. Current and potential Root members can always reach out to us with questions or comments on social media.

Want to hear from us?

Sign up to be notified when we get to your state and stay in the know on all things Root.