Contact us

Looking for help?

You’ve come to the right place.

Check out our FAQ.

It’s the best place to start when you have a question about Root. Here you’ll find answers to the most common questions, including things like payments, the test drive, or just how this whole thing works.

View FAQ

Want to know more about coverages?

Check out our guide to coverages. No insurance speak here—it’s in real human language, and it makes understanding and choosing your coverages a whole lot simpler.

View all coverages

Have a question about claims?

If you’re ready to file a claim, you can start right in the app. Here’s how.

It’s easy for you and we can start working on your claim right away. (Don’t worry—you’ll still have the chance to speak with a claims expert.)

Need to follow up on a claim? Our claims experts are available 24/7.

View details

Do you need roadside assistance?

We’ve got your back. Our preferred roadside assistance provider Blink will provide the help you need. (Learn more about what we cover here.)

1 855 982 1720
Email photos of receipts to: [email protected]

Still have questions?

Our top-notch customer support team is always happy to help.

[email protected]

For Job-Seekers

Hey, want to join an amazing team and help us disrupt the dated insurance industry?

See our openings or reach out directly. We’re always down to chat.

[email protected]

For members of the press

Have we got a story for you. Check out our press resources.

Other ways to stay connected


Root is located at 80 E Rich Street, Floor 5, Columbus, Ohio. The only people who really come by are the employees, potential employees, and our caterer four times a week. We don’t have agents, so it’s not the right place to come to for a chat about your insurance (instead, check out all the options above). If you want to talk to engineers, however, we’ve got those in droves.


Let’s keep things casual. Current and potential Root members can always reach out to us with questions or comments on social media.

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