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Find answers to common questions, including what we look for in the test drive, how to pay for your policy, and how Root works.

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Have a question about claims?

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Hours & Address

Monday through Friday, 9 a.m. to 5 p.m. ET

Attn: Claims Department 80 E Rich Street, Suite 500, Columbus, OH 43215

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Car insurance claims

File your claim 24/7 in the app or online.

New claims: 866-980-9431 Existing claims: 866-489-1985

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Renters insurance claims

New claims: 866-980-9431 Existing claims: 866-489-1985

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File your claim 24/7 in the app

All claims: 844-208-0665

Collision Coverage

Need to file a claim, but not a Root customer?

If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim with Root online.

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Do you need Roadside Assistance?

You can request Roadside Assistance in the app. It’s included as part of your policy. Learn about what we cover here.

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Request new roadside service: Download the Apple iOS or Android app.

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Email photos of receipts to: roadside@joinroot.com

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Still have questions?

Our customer service team is here to help. You can reach us by phone Monday-Friday, 9 a.m. to 8 p.m. ET, and we do our best to return all emails within 48 hours. Phone number: 866 980 9431 Email: help@joinroot.com

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To confirm someone’s employment at Root, visit www.theworknumber.com/verifiers, or call The Work Number Client Service Center at 1-800-367-5690.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2024. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.