Privacy Policy

Last updated on April 2, 2018

This Privacy Policy discloses the Root Insurance Company (“Root”, “us”, “we”, or “our”) privacy practices for www.joinroot.com (“Website”, “Site”) and the Root mobile application (the “App” — see Root App End User License Agreement). This Privacy Policy applies to information collected by the Site and the App, and is intended to generally notify you of the following:

By using the Site or App you agree to this Privacy Policy and the collection and use of information contemplated its terms. This is Root’s entire and exclusive Privacy Policy, and it supersedes any earlier version. This Privacy Policy applies to information we collect from all sources. If you feel that we are not abiding by this privacy policy, you should contact us immediately at[email protected].

What information we collect

Our app.For users of our App, we gather personally identifiable information from you and from outside business partners for business purposes. Personally identifiable information we collect from you includes your:

Also, we maintain records that include, but are not limited to, insurance policy coverages, premiums, and payment history. The information we collect from outside business partners may include, but is not limited to, your driving record, claims history, and credit information. If through the App you have granted Root permission to do so, we will gather certain telemetric data, such as, accelerometer, GPS and gyroscope data, off your mobile device and continue to monitor your device activity until otherwise notified.

Additionally, the App and/or our business partners gather information through Internet activity, which may include, for example, your operating system, your phone carrier, your second-by second-movement, and interactions with other features within the mobile device while the App is installed.

We store this information in an encrypted environment.

Also note that because the Application incorporates Google Maps/Google Earth, you are also bound by the

Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy).

Our website.For users of our Website, we may use common tracking technologies like browser cookies, “Local Shared Objects” (such as “Flash” cookies), analytical tools, device IDs, or other technologies. We also collect certain technical information about the device you use to access our site or services, such as user-agent, timestamp, hardware type, language and timezone settings, IP address, OS type and version, and installed fonts. We do not support the necessary technology to respond to Web browser "do not track" signals or other, similar mechanisms. If you click on links to a third party sites, you will be taken to websites we do not control. This Notice does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

How we use and share your information

How we secure and retain your information

Root takes precautions to protect your information. When you submit sensitive information via the Website or App, your information is protected both online and offline.

Wherever we collect personally identifiable information, that information is encrypted and transmitted to us or by us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Our employees have access to personally identifiable information, but they are prohibited from using or disclosing information for any purpose other than performing their work for Root. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Your options and choices

By having an insurance policy with Root, you give us your consent to contact you with communications relating to your policy and our services.

Review or correct your information.You can request to review personally identifiable information you have provided to Root. This does not include information about you that was provided to Root by business partners or your telematics data collected with your permission. To do this please send an email to [email protected]requesting to review the information you provided us. If you believe that our information is incomplete or inaccurate, you can request that we correct it. Please note we may not be able to provide information relating to investigations, claims, litigation, and other matters. We will be happy to make corrections whenever possible. We will respond to all such requests within a reasonable timeframe.

Opt-out of marketing distribution.If you do not have, or no longer have a policy with us, you can contact us at [email protected]and request that we remove you from our marketing distribution lists. Please note that once you request removal, it may take up to 2 weeks to stop receiving email from us.