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File a claim online or in the Root app

It takes about 3 minutes.

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Collision Coverage

Accidents happen

From fender-benders to cracked windshields and severe weather damage, we take care of you during the entire claim process—starting when you use the Root app to submit your claim.

Need to file a claim, but not a Root customer? File a claim online here.

How do I file a claim?

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Go to the app

Answer a few questions about the accident.

An orange car has damage to the front bumper and hood.

Take pictures

Get as many angles as you can of your vehicle to show the damage.

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Then it’s our turn

We’ll reach out to complete your claim.

White smartphone displays a message from Root: “Hi Travis, Thanks for submitting your claim in the app…”

We’ll stay in touch

We email you at every step of the insurance claim process. You can also use the app at any time to see status updates.

What’s next?

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We’ll contact you

We’ll call you to complete your claim.

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We look at the damage

This helps us know how much money you need for repairs.

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We complete your claim

You may receive a check or electronic payment.

Get your ride back in shape

Pick your favorite shop to repair your vehicle. Or, you can search the Automotive Service Excellence site for reputable shops near you.

File a claim

Claim process was smooth and required minimal effort on my part.

Jason M.

I received a call and text from my incredibly attentive and professional adjuster. She handled it all, very timely.

Susan B.

They have been in constant contact with me every day! They make filing a claim really simple and fast.

Chenise W.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2024. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.