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Weather related events

Root customers in Texas affected by severe weather

Effective February 23, 2021 Expires March 8, 2021

Due to the severe weather in Texas, we are offering policyholders a 2-week period to request an extension on their next bill.

To request an extension, email by March 8, 2021 with the following information:

  • First and last name of the primary policyholder

  • Date of birth of the primary policyholder

  • Policy number

What will happen next: 

  • You will be put on a repayment plan for your extended payment. 

  • You will get an email with repayment plan information before your repayment plan starts.

We know this is a challenging time, so please reach out to us at if you have any questions.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2021. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.