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Weather related events

Root customers in California counties affected by recent wildfires

Effective August 26, 2020

Root Insurance is offering the following support for our customers who live in the state of California:

California has recently experienced wildfires throughout the state. These events have resulted in the destruction of property and the displacement of many Californians. Pursuant to the state of emergency declared on August 18, 2020, if you have suffered severe damage, physical injury, evacuations, or the loss of basic services as a result of these severe weather events, you may request a grace period, up to 60 calendar days, to pay your Root auto insurance premiums. We will continue to work with customers on a case-by-case basis if wildfire-related issues continue in California. If you have any questions or concerns regarding these changes, please contact Root Insurance at 1-866-980-9431. For more information, please view the bulletin released by the California Insurance Commissioner.


Root customers in Oregon counties affected by recent wildfires

Effective October 18, 2020
Expires November 16, 2020

Root Insurance is offering the following support for our customers who live in the state of Oregon: Oregon has recently experienced wildfires throughout the state. These events have resulted in a state of emergency due to the critical fire danger throughout Oregon. These fires pose a threat to life, safety, and property. Pursuant to the state of emergency declared on September 18, 2020, and the Wildfire Emergency Order effective October 18, 2020, Root is suspending all policy cancellations to ensure coverage continues for Oregon consumers. This relief does not relieve consumers from the obligation to pay premiums back if billing is unable to be collected. If you have any questions or concerns regarding these changes, please contact Root Insurance at 1-866-980-9431. For more information, please view the bulletin released by the Oregon Division of Financial Regulation. 

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2020. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information.