Weather related events

Root customers in California counties affected by recent wildfires

Effective August 26, 2020

Root Insurance is offering the following support for our customers who live in the state of California:

California has recently experienced wildfires throughout the state. These events have resulted in the destruction of property and the displacement of many Californians. Pursuant to the state of emergency declared on August 18, 2020, if you have suffered severe damage, physical injury, evacuations, or the loss of basic services as a result of these severe weather events, you may request a grace period, up to 60 calendar days, to pay your Root auto insurance premiums. We will continue to work with customers on a case-by-case basis if wildfire-related issues continue in California. If you have any questions or concerns regarding these changes, please contact Root Insurance at 1-866-980-9431. For more information, please view the bulletin released by the California Insurance Commissioner.

Root customers in Oregon counties affected by recent wildfires

Effective October 18, 2020

Expires November 16, 2020

Root Insurance is offering the following support for our customers who live in the state of Oregon: Oregon has recently experienced wildfires throughout the state. These events have resulted in a state of emergency due to the critical fire danger throughout Oregon. These fires pose a threat to life, safety, and property. Pursuant to the state of emergency declared on September 18, 2020, and the Wildfire Emergency Order effective October 18, 2020, Root is suspending all policy cancellations to ensure coverage continues for Oregon consumers. This relief does not relieve consumers from the obligation to pay premiums back if billing is unable to be collected. If you have any questions or concerns regarding these changes, please contact Root Insurance at 1-866-980-9431. For more information, please view the bulletin released by the Oregon Division of Financial Regulation.