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Weather related events

Root customers in California counties affected by recent wildfires

Effective Aug 26, 2020

Root Insurance is offering the following support for our customers who live in the state of California:

California has recently experienced wildfires throughout the state. These events have resulted in the destruction of property and the displacement of many Californians. Pursuant to the state of emergency declared on August 18, 2020, if you have suffered severe damage, physical injury, evacuations, or the loss of basic services as a result of these severe weather events, you may request a grace period, up to 60 calendar days, to pay your Root auto insurance premiums. We will continue to work with customers on a case-by-case basis if wildfire-related issues continue in California. If you have any questions or concerns regarding these changes, please contact Root Insurance at 1-866-980-9431. For more information, please view the bulletin released by the California Insurance Commissioner.


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Root Insurance Company

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2020. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between September 2018 - August 2019; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information.