How to manage your Root car insurance policy

The Root mobile app makes coverage updates quick and easy.

Forget the old way of doing car insurance. Root is disrupting the broken insurance system by bringing fairness, ease, and technology to good drivers who deserve better rates. Learn how easy it is to control your insurance on your smartphone.

Get the Root app

Everything car insurance—now in one simple app

With the Root app, you’ll have convenient access to control your coverage any time you want. You can add or remove drivers and vehicles, adjust your coverage limits and deductibles, or change your billing date. And, of course, you’ll always have your electronic insurance card right in the app.

How to make changes to your car insurance policy—easily

Once you’re a Root policyholder, you can adjust your coverage limits and deductibles right in the app. Want to add collision and comprehensive to your required liability coverage? Or maybe you want to expand your medical payments and lower your rental car coverage limits? The app walks you through the quick process so you can drive confidently, knowing you have all the coverage you want.

(Not a policyholder? Download the app to take the test drive.)

Adjust your coverage and add or remove drivers or vehicles to your policy

Your home screen on the Root app gives you access to all management options. Tap Policy & Payments to get started with your changes.

  1. Insurance home screen
    Step 1.
    
Tap Policy & Payments and select Policy
  2. Insurance home screen
    Step 2.
    
Tap Edit Policy
  3. Insurance home screen
    Step 3.
    Optionally edit profile and Continue
  4. Insurance home screen
    Step 4.
    Edit coverage and Continue

Your premium may be affected by the change you make—but don’t worry! You’ll see your updated rate before you confirm. (And if your new rate is lower, we’ll refund you the difference.) Learn more about all coverage options.

Need Help? Contact Customer Support.

Email us at help@joinroot.com.

Still have questions?

  1. I’m not ready to start my policy yet. Can I choose a later start date?

    Yep! You choose a start date before you purchase the policy. The start date just has to be within 60 days. But—this is super important—you pay the day you purchase the policy, even if it doesn’t start yet.

  2. Does everyone on my policy have to do a test drive?

    Not currently. However, it’s highly recommended that everyone who will be on your policy takes the test drive. The more people who do the test drive, the better we can determine the discount you deserve!

  3. When do the changes to my policy go into effect?

    Immediately, unless you choose a specific date for your changes to go into effect.

  4. If I make a change to my policy, will it affect my rate?

    Maybe! But you’ll know how it will affect your rate before you commit.

  5. If my car is totaled in an accident, will you remove it from my policy?

    We are not able to make changes to your policy for you, but removing a vehicle from your policy is quick and easy. Simply open the app, tap on Policy, and update the vehicles included on your policy.

  6. What if I have questions about changes to my coverage?

    You can review information about all of our coverages. If you still haven’t found the answer you’re looking for, contact customer support and we’d be happy to help!

  7. See more
Root car insurance app for iPhone and Android

Don't have a policy with us yet?

Download the Root car insurance app to get started.

Get the Root app