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Find answers to common questions, including what we look for in the test drive, how to pay for your policy, and how Root works.

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Car insurance

Learn about required and optional car insurance coverages.

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Renters insurance

See how we cover you and your stuff when you rent your home.

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Have a question about claims?

For car insurance claims, you can file your claim 24/7 online or in the app. It only takes about 3 minutes, and you can get paid twice as fast.

Hours

Monday through Friday, 9 a.m. to 5 p.m. ET

New claims

Auto: 866 980 9431 Renters: 866 323 6867

Existing claims

866 489 1985

Collision Coverage

Need to file a claim, but not a Root customer?

If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim with Root online.

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Do you need Roadside Assistance?

You can request Roadside Assistance in the app. It’s included as part of your policy. Learn about what we cover here.

Request new roadside service: 844 271 4357

Email photos of receipts to: roadside@joinroot.com

Still have questions?

Our customer service team is here to help. You can reach us by phone Monday-Friday, 9 a.m. to 8 p.m. ET, and we do our best to return all emails within 48 hours. Phone number: 866 980 9431 Email: help@joinroot.com

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To confirm someone’s employment at Root, email voe@joinroot.com.

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Root Insurance Company

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2020. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between September 2018 - August 2019; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information.