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Hours & Address

Monday through Friday, 9 a.m. to 5 p.m. ET

Attn: Claims Department 80 E Rich Street, Suite 500, Columbus, OH 43215

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Car insurance claims

File your claim 24/7 in the app or online.

New claims: 866-980-9431 Existing claims: 866-489-1985

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New claims: 866-980-9431 Existing claims: 866-489-1985

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All claims: 844-208-0665

Collision Coverage

Need to file a claim, but not a Root customer?

If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim with Root online.

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Do you need Roadside Assistance?

You can request Roadside Assistance in the app. It’s included as part of your policy. Learn about what we cover here.

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Request new roadside service: Download the Apple iOS or Android app.

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Still have questions?

Our customer service team is here to help. You can reach us by phone Monday-Friday, 9 a.m. to 8 p.m. ET, and we do our best to return all emails within 48 hours. Phone number: 866 980 9431 Email:

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2024. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.