How does Roadside Assistance work?
Getting roadside help is simple—you can request it right through the Root app. Once you’ve requested help, you can choose to receive text updates about your service and to track your Roadside Assistance driver in real time. To request roadside service once you’re a Root customer, just open the app and select File a Claim at the bottom of your home screen. Then choose Roadside Assistance. If you owe anything, you can just pay through the app. Otherwise, it’s all taken care of for you.