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We’re hiring an

Inside Sales Agent, 12pm - 8:30pm ET shift

Remote (United States)

Position: At Root, the customer is at the heart of all we do and we're looking to invest in you to start your sales career. You’ll be talking with eager customers on the phone who are excited to have fair and affordable insurance. We expect our employees to learn and grow with Root. We'll help you acquire your property and casualty insurance licenses (Root will cover the fees) and coach you to sell successfully. We'll invest in you to help start your sales career. After 6 months in the role, if you're doing well, we'll invite you to apply for your next role with Root!

The ideal candidate will exemplify best-in-class customer service, a team-focused work ethic, and an eagerness to learn how to sell insurance.

Shift: 12:00 pm - 8:30 pm Eastern Time

What you’ll be doing.

  • Study for and pass your Property and Casualty licensing exam - we'll help train you so you're ready to pass.
  • Receive inbound calls and foster a strong customer relationship by building rapport
  • Leverage product capabilities with the customer's needs
  • Educate, advise, and consult potential customers on coverage choices
  • Independently identify appropriate insurance products and coverage amounts to align with customer needs, goals and risk tolerance
  • Create quote options based on customer needs and upselling coverage limits when able
  • Meet and exceed monthly sales goals and metrics with minimal oversight and extensive discretion 
  • Recommend improvements to improve internal tools, product/app, marketing, and overall product experience
  • Provide support for technical and procedural information regarding Sales and Service
  • Responsible for maintaining all ongoing continuing education for P&C license as it is required by the state
  • Deliver consistent positive customer experience by promptly responding to customer inquiries in a timely, friendly, and accurate manner
  • Ability to independently operate and succeed in ambiguous situations

What we’re looking for.

  • Willingness to acquire the Property and Casualty producer license (General line or personal line)
  • 1-2 years of sales or customer service experience, insurance background preferred
  • Sales mentality with a desire and commitment to helping our customers
  • Ability to work in a fast-paced, high volume call environment
  • Ability to handle responsibilities and assignments with limited oversight
  • Excellent written/verbal communication and problem-solving skills 
  • Ability to be timely, patient, and attentive to customer needs and requests 
  • Friendly disposition with an ability to read customers and use active listening to determine needs
  • Willing to go the extra mile attitude 
  • Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app 
  • Detail-oriented with an affinity for multi-tasking 
  • Basic knowledge of Microsoft Office or Google Suites

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2021. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.