We’re hiring a Customer Service Processor in Columbus, OH

At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we are building. We’re looking to grow our Customer Service Processing Team with talented individuals who can:
 
Reports to Customer Service Supervisor

Estimated Salary: $15 hr

Responsibilities

  • Complete backend customer service support tasks including (roadside assistance claims, chargebacks, address changes, financial documentation, prior cancellations, ISO analysis, lienholder requests, and sorting mail).
  • Deliver a best in class customer experience by communicating to customers via email
  • Leverage internal tools to research and resolve requests thoroughly and accurately 
  • Be a service matter expert in your designated processing task
  • All other duties as assigned 

Requirements

  • 6 months prior customer service, processing, and/or insurance industry background
  • Excellent written/verbal communication and problem-solving skills 
  • Ability to be timely, patient, and attentive to customer needs and requests 
  • Friendly disposition with natural ability to read customers and use positive language in customer correspondence 
  • Willing to go the extra mile attitude 
  • Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app 
  • Detail oriented with affinity for multi-tasking 
  • Basic knowledge of spreadsheets (Microsoft Excel), scheduling tools (Gmail), and social media platforms (Facebook, Twitter, etc.) 

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].