We’re hiring a Platform Operations Manager in Columbus, OH

As Root's Partner Platform continues to grow, we are looking for an organized and interpersonal Platform Operations Manager, with a keen eye for attention-to-detail, to help support the Business Development & Strategy team. Your process-driven skillset will help the team function in a scalable and manageable way, that will support rapid growth and our long-term business strategy. 

This position offers an opportunity to significantly impact one of Root's most exciting business channels. The Platform Operations Manager will continuously optimize our operations by engaging with various internal stakeholders to improve operational metrics, refine processes, and remove waste from operations. 

You possess sound business judgment, organizational skills, and believe strongly in working collaboratively and cross-functionally. Your attention-to-detail has helped create a proven track record of spearheading change and improving business structure through effective prioritization.

What you'll be doing.

  • Create, house, and maintain all relevant Partner Platform documentation
  • Oversee partner relationships to ensure timely communications are met, documentation is error-free and consistent, and that all required information is captured and stored
  • Be the organizational force for the Partner Platform
  • Use platform metrics to work with product teams to produce systematic changes, ultimately creating reusable business processes
  • Ensure all partner escalations are actioned and documented to ensure partner relationships remain positive
  • Work cross-functionally toward maintaining and improving key metrics across the company

What we're looking for

  • 4+ years experience in managing platform operations 
  • Lean Six Sigma qualified, or similar experience preferred
  • Understanding of regulatory environment, infrastructure management, and legal documentation handling
  • Experience improving business processes by creating meaningful structural organizational change 
  • Hyper-organized individual that prides themselves on attention-to-detail
  • Strong interpersonal skills, with an ability to work across multiple departments

  • Join us.
    At Root, we judge people based on the merit of their work, not who they are. Very few (if any!) people will fit every description; so if you are passionate about what this role entails, and are excited by solving real problems, we encourage you to apply; we want to learn about you, and what you can add to our team!

    Who we are.
    Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

    What draws people to Root.
    We’re a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

    Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

    Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

    Collaboration. We encourage rich discussion and civil debate at every turn.

    People. We are inspired by the collection of crazy-smart people around us

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Current job openings

Business Development and Strategy
Customer Service
Data Science

If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at jobs@joinroot.com.