We’re hiring an Internal Tools & Channels Manager in Columbus, OH

The Company
Root was founded on the belief that insurance is a broken industry, and we set out to change it. By getting to the “root” of the issue—the unfair, archaic, complicated insurance business model—and solving it entirely, we set out to transform the insurance world.

We believe our customers deserve insurance that is:
Fair. We lean on data, not demographic labels.
Affordable. We base rates on good driver performance.
Personal. We give our customers the power to affect their rates.
Easy. We create an intuitive experience.
Accessible. We make information clear.
Beyond. We are never, ever satisfied with the status quo.

The Role
Reporting into Employee Experience, this role requires an individual with deep expertise and experience in developing and guiding communication channels. This person should have knowledge spanning content strategy, information architecture and user experience and be able to translate those into an effective design and strategy for our communication channels.

Reporting to: Director of Employee Experience


  • Build communication tool/channel strategy that drives healthy usage and high engagement.
  • Program manage the design, implementation, delivery and ongoing process improvement for company-wide intranet.
  • Work across a network of stakeholders, technology teams, vendors and other supporting external parties to ensure project is delivered on time, in budget and meeting the strategic and business requirements.
  • Hands-on creation and management of detailed projects plans, requirements, operational models, issue logs, risk logs, etc. Responsible for creation and management of project plan, timelines and project documentation.
  • Drive communication plan of project contents, approach, progress and results.
  • Ensure that a project/product backlog is maintained, groomed and prioritized for the team.
  • Contribute to process improvement through team learnings, etc.
  • Providing day-to-day oversight and tactical support for existing and new global internal communications channels and resources.

Experience & Skills

  • Expert in communication tools and channel strategy
  • Proactive/Self-driven with a focus on follow through
  • Experience leading projects involving intranetStakeholder management and vendor management skills required.
  • Excellent verbal and written communication, presentation, facilitation, stakeholder management and diplomacy skills
  • Solid technology background in Google Suite, Slack
  • Strong understanding of software development lifecycle, deployment, and release processes
  • Problem-solving skills
  • Agile/adaptable to change
  • Ability to manage stakeholder needs
  • Good interpersonal skills

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Current job openings

Data Science

If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].