We’re hiring a Claims Vendor Manager in Columbus, OH

Things are going well for us at Root. We are past a lot of the risk that comes with being at an early stage startup and have recently closed our Series C for $51m. Currently, we use a third party that serves as our claims function and have determined the time is ripe to begin transitioning this critical function in-house. We recently introduced first notice of loss capability into our mobile app and are building back-end systems as first steps. Our goal is to leverage technology, data and our people to build a claims experience that is recognized as number 1 in the industry!

At Root, we’re looking to shake things up in the insurance world and change how the consumer views the entire experience. We are fanatic about our customers’ experience! Help us challenge the ideas of how insurance has been done in the past and provide an experience that is unprecedented.

As a Claims Integrity Advocate, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our underwriting app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.

Major Objectives:

  • Develops relationships with existing and potential third-party partners and vendors involved in the claim handling process
  • Identifies areas of improvement for all partners and vendors involved in the property, casualty and liability domains
  • Interacts and communicates effectively with claims leadership, business partners, and outside vendors
  • Reviews and coordinates contract review, updates, amendments, etc
  • Audits partner and vendor invoices, evaluates contract performance, and summarizes partner/vendor performance in comparison to contractual commitments
  • Communicates with current vendors for new state rollouts or other process changes and helps to set up any new processes required 
  • Facilitates requests for data and information for testing new products or processes
  • Evaluates vendor performance, identifies and addresses issues to reach solutions, determines needs and provides alternatives
  • Explores vendor solutions based on needs identified by claims staff and business partners
  • Investigates requests for new partnerships and funnels to appropriate business partners
  • Reviews the claims operations from point of assignment to file closure with respect to vendor integrations and handoffs
  • Establishes the infrastructure necessary to detect, investigate and prevent violations of third-party agreements
  • Assists in KPI development that align with company objectives; monitor and reports results
  • Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes
  • Presents results on trending and areas of opportunities as well as areas of excellence
  • Engages in learning opportunities to build knowledge of industry trends and potential partnerships

Required Skills and Competencies:

  • Bachelor’s degree or equivalent experience required
  • Continuous learning demonstrated by advanced certifications, industry specializations and/or designated claims programs
  • 5+ years of increasingly responsible Personal Auto claims leadership experience
  • Experience reviewing contracts, SLAs, agreements and invoices
  • Ability to build collaborative working relationships
  • Communicates and collaborates effectively in a matrixed environment
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Self-starter and ability to work independently and effectively prioritize work
  • Ability to handle ambiguity and quickly adapt when changes occur
  • Strong written and oral communication skills
  • Ability to approach problems with an open mind

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now