We’re hiring a Claims Liability Examiner I in Columbus, OH

Things are going well for us at Root. We are past a lot of the risk that comes with being at an early stage startup and have recently closed our Series C for $51m. Currently, we use a third party that serves as our claims function and have determined the time is ripe to begin transitioning this critical function in-house. We recently introduced first notice of loss capability into our mobile app and are building back end systems as first steps. Our goal is to leverage technology, data and our people to build a claims experience that is recognized as number 1 in the industry!

At Root, we’re looking to shake things up in the insurance world and change how the consumer views the entire experience. We are fanatic about our customers’ experience!  Help us challenge the ideas of how insurance has been done in the past and provide an experience that is unprecedented.

As a Claims Liability Examiner, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded.  You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product.  By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.

Major Objectives

  • Delivers an industry-leading claim experience for all policyholders and claimants
  • Confirms coverage and determines liability for a wide range of accident scenarios
  • Consistently makes prompt and courteous contact with every party involved in a claim
  • Maintains and updates a diary/schedule for each claim in the examiner’s pending
  • Responds to claim correspondence in a timely fashion with very high quality
  • Obtains detailed accident descriptions from drivers, passengers and witnesses
  • Coordinates the repair of damaged vehicles, and assists with rental reimbursement
  • Sets and maintains a loss reserve for every claim in the examiner’s pending
  • Evaluates and settles non-severe injury claims, including attorney-represented claims
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Interacts and communicates effectively with customers, peers, vendors and managers
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Required Skills and Competencies

  • Bachelor’s degree or equivalent experience required
  • 3+ years of successful experience handling Personal Auto insurance claims, where applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims
  • Active insurance license in good standing and recent claim-handling experience in Texas, Kentucky, Louisiana and/or West Virginia
  • Ability to obtain additional insurance licenses, including Texas, within three months
  • Strong technical understanding of liability and casualty principles
  • Experience managing complex Personal Auto claims through closure, including claims that involved litigation and/or arbitration
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now