We’re hiring a Senior Product Design Manager, Claims in Columbus, OH

The Position.

When something as disruptive as an accident occurs, our customers want their claims handled fairly, transparently, and quickly, making it easy for them to get back to normal life as fast as possible. At Root, we’re updating our claims organization constantly, and we’re passionate about unbreaking the old, bureaucratic claims processes that leave customers wanting. Leveraging data and technology, we’re creating a completely new kind of claims organization. 

We’re looking for a Sr. Product Design Manager to lead our Claims Operations Design team. You’ll partner closely with your Product and Engineering peers and lead the Design team to build exceptional experiences that help our Claims representatives solve our customer’s problems.

What you'll do.

  • Coach and mentor your team to help them achieve the best possible outcomes for their work, negotiate with their partners, and grow their skill sets.
  • Build strong relationships with your counterparts—from product management, engineering, and beyond—to ensure alignment and help guide and evolve our product development process.
  • Drive product strategy and craft a long term vision for the claims organization, focusing on customer needs, and adjuster wellbeing & efficiency.
  • Help the teams understand how to build towards our long term goals. Gather information from both internal stakeholders (adjusters) and our customers to understand the right action to take.
  • Show good judgment on when to invest in the long-term versus a fast and simple approach to a problem.
  • Continually prioritize and help the team understand where to put their efforts.
  • Be willing to get your hands dirty and pick up a project or two when needed.
  • Be willing to participate in cross-organizational research and ideation, helping others know how claims fit into their products.
  • Learn and evolve. From leadership skills and design craft to research and industry market trends, you’re excited by the opportunity to challenge, grow, and learn new things.

What we're looking for.

  • 7+ years of experience designing digital products. 3+ years of experience in a people management role.
  • Experience working with B2B, internal tooling, or service design preferred, though not required.
  • Ability to lead and mentor a team of designers.
  • Strong communication and negotiation skills
  • Experience working closely with cross-functional partners in engineering and product management.
  • A customer champion and practitioner of human-centered design methodologies with a deep understanding of digital product development.
  • You’re a self-starter who thrives in ambiguity and can balance switching between strategy-level and pixel-level work.

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now
Who we are.
Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root.
We’re a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at jobs@inc.joinroot.com.