We’re hiring a Research Manager, Customer Insights & Analytics in Columbus, OH

The Company
In March of 2015, we set out to build an insurance solution that did two things: 1) gave an unprecedented easy user experience and 2) used modern data to more accurately predict risk. We created a mobile car insurance app, and we changed the entire industry in the process.

The Culture
Root is a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. This entrepreneurial spirit remains the foundation of the work of the Marketing Innovation team.

The Role
Think big. Start small. Scale fast.
Are you scrappy and prefer learning in real-life? Do you employ a data-guided approach to marketing?
Are you motivated to achieve aggressive business goals?

We are seeking an experienced Research Manager who can proactively lead research examining how our customers think, feel, and behave. The individual in this role will be responsible for helping translate business objectives to quantitative and qualitative research that leads to actionable insights. This role will also be responsible for leading the design, execution, and analysis of primary and secondary research.

An ideal candidate for this position will have experience successfully leading both primary and secondary research on the supply- and/or client-side, a strong understanding of statistical principles, and experience using research to provide organizations with data-driven insights.

Reports to: Director, Customer Insights & Analytics

Key Responsibilities

  • Manage concurrent primary and secondary research projects.
  • Lead the design of survey instruments, interview guides, and focus group scripts that deliver high-quality insights.
  • Quickly and accurately analyze data and translate findings to actionable insights.
  • Develop compelling reports that summarize research findings. Present results to stakeholders across the organization.
  • Identify research opportunities that address business problems. 
  • Serve as a mentor to analysts on the Customer Insights team.
  • Perform work independently without significant direction or instruction. Proactively understand business problems and work with stakeholders to identify the appropriate research solutions to address objectives.

Desired Skills and Mindset

  • 2-5 years relevant experience in customer research with a strong analytical background.
  • Bachelor's degree (required) or Master’s degree (preferred) in a quantitative, analytical, or research-oriented field.
  • Advanced knowledge of primary and secondary customer insights methodologies, both quantitative and qualitative. Experience with experimental methods is a plus.
  • Proven success translating business needs into research projects that generate actionable insights.
  • Skilled at research project management, such as vendor management, research design and execution, data analysis, and report writing.
  • Exceptional communication skills, written and verbal; ability to present complicated analytical material to a range of stakeholders with differing levels of technical expertise.
  • Strong people and relationship management skills.
  • High attention to detail; comfortable independently multitasking and prioritizing projects in a fast-paced work environment.
  • Superior problem solver with ability to independently identify opportunities for improvement and make constructive suggestions for change.
  • Expertise in statistical software, such as R, SAS, and/or SPSS
  • Expertise in Microsoft Excel
  • Proficiency in a survey platform (Qualtrics preferred)
  • Experience with more complex market research methods like MaxDiff or Conjoint Analysis a plus.

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].