We’re hiring a Claims Support Representative in Columbus, OH

The Position
At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we’re building. We’re looking to add talented individuals to our Customer Service Team who will be instrumental in continually improving the customers' claims experience. The ideal candidate will exemplify Root’s long-term mission for best-in-class customer support.

Reports to Claims Support Supervisor

Compensation: $17.00/ hr

Eastern Time shifts: 12:00pm - 8:30pm

5% shift differential for hours worked at 5:30 pm

What you’ll be doing.

  • Deliver a best in class experience by promptly responding to claim inquiries via phone and email
  • Leverage internal tools and resources to research and resolve claims support requests thoroughly and accurately
  • Set accurate follow-ups for handling adjusters regarding support requests
  • Complete appropriate claims dashboard and call documentation for each contact
  • Capture and enter correct claims information for first notices of loss
  • Provide recommendations to improve internal dashboards and the product based on interactions with customers
  • Meet and exceed monthly goals assigned by the business unit

What we’re looking for.

  • 6-12 months prior insurance or call center experience strongly preferred
  • Excellent written/verbal communication
  • Strong critical thinking and problem-solving skills
  • Ability to be timely, patient, and attentive to the needs and requests of callers
  • Willing to go the extra mile attitude
  • Willingness and ability to deepen knowledge of insurance products
  • Detail-oriented with an affinity for multi-tasking

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now
Who we are.
Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root.
Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us.

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at jobs@inc.joinroot.com.