We’re hiring a
Claims Support Representative
Columbus, OH
What you’ll be doing.
- Deliver a best in class experience by promptly responding to claim inquiries via phone and email
- Leverage internal tools and resources to research and resolve claims support requests thoroughly and accurately
- Set accurate follow-ups for handling adjusters regarding support requests
- Complete appropriate claims dashboard and call documentation for each contact
- Capture and enter correct claims information for first notices of loss
- Provide recommendations to improve internal dashboards and the product based on interactions with customers
- Meet and exceed monthly goals assigned by the business unit
What we’re looking for.
- 6 - 12 months prior insurance or call center experience preferred
- Excellent written/verbal communication
- Strong critical thinking and problem-solving skills
- Ability to be timely, patient, and attentive to the needs and requests of callers
- Willing to go the extra mile attitude
- Willingness and ability to deepen knowledge of insurance products
- Detail-oriented with an affinity for multi-tasking
Get In Touch
Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!
Join us
At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.
Who we are
We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.
What draws people to Root
Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:
Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.
Open positions
Finance
3 open positions
Actuarial
6 open positions
Marketing
4 open positions
Claims
12 open positions
Customer Service & Sales
1 open position
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Analytics
5 open positions
Engineering
11 open positions
Legal
Creative
People
3 open positions
Product
10 open positions
Research & Development
Business Dev & Strategy
1 open position
Corporate Dev & Strategy
Don’t see your job?
Send your resume and what you’d love to do to jobs@inc.joinroot.com.