We’re hiring a Claims Support Representative in Columbus, OH
What you’ll be doing.
- Deliver a best in class experience by promptly responding to claim inquiries via phone and email
- Leverage internal tools and resources to research and resolve claims support requests thoroughly and accurately
- Set accurate follow-ups for handling adjusters regarding support requests
- Complete appropriate claims dashboard and call documentation for each contact
- Capture and enter correct claims information for first notices of loss
- Provide recommendations to improve internal dashboards and the product based on interactions with customers
- Meet and exceed monthly goals assigned by the business unit
What we’re looking for.
- 6-12 months prior insurance or call center experience strongly preferred
- Excellent written/verbal communication
- Strong critical thinking and problem-solving skills
- Ability to be timely, patient, and attentive to the needs and requests of callers
- Willing to go the extra mile attitude
- Willingness and ability to deepen knowledge of insurance products
- Detail-oriented with an affinity for multi-tasking
Get in touch
Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!




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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at jobs@inc.joinroot.com.