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We’re hiring a

Claims Support Representative

Columbus, OH

The Position
At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we’re building. We’re looking to add talented individuals to our Customer Service Team who will be instrumental in continually improving the customers' claims experience. The ideal candidate will exemplify Root’s long-term mission for best-in-class customer support.

Reports to Claims Support Supervisor

Compensation: $17.00/ hr

Eastern Time Shifts:
8:30 am - 5:00 pm
12:00 pm - 8:30 pm

What you’ll be doing.

  • Deliver a best in class experience by promptly responding to claim inquiries via phone and email
  • Leverage internal tools and resources to research and resolve claims support requests thoroughly and accurately
  • Set accurate follow-ups for handling adjusters regarding support requests
  • Complete appropriate claims dashboard and call documentation for each contact
  • Capture and enter correct claims information for first notices of loss
  • Provide recommendations to improve internal dashboards and the product based on interactions with customers
  • Meet and exceed monthly goals assigned by the business unit

What we’re looking for.

  • 6 - 12 months prior insurance or call center experience preferred
  • Excellent written/verbal communication
  • Strong critical thinking and problem-solving skills
  • Ability to be timely, patient, and attentive to the needs and requests of callers
  • Willing to go the extra mile attitude
  • Willingness and ability to deepen knowledge of insurance products
  • Detail-oriented with an affinity for multi-tasking

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2021. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.