We’re hiring a Claims Licensing Specialist in Columbus, OH

The company:  Root is a company of 300 and (mindfully) growing. In March of 2015, we set out to build an insurance solution that accomplishes two things: 1) provide an unprecedented, simple user experience and 2) use modern data to more accurately predict risk. We have created a mobile car insurance app and changed the entire industry in the process.

The culture:  Root is a venture-backed technology company. Our success is largely due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for individuals who can find solutions by going through the cycle of ideation to implementation with curiosity and rigor. We expect every team member to lead with empathy and respect.

The role:  Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as #1 in the industry.  As a Claims Licensing Specialist, you’ll support one of the largest teams within the company, ensuring compliance with various regulatory bodies.

This is a full-time position with expected working hours of Monday - Friday, 8am to 5pm (EST) in Columbus, OH.  


  • Maintain a licensing database for the claims department
  • Run licensing reports for new hires, identify continuing education, and additional license needs
  • Assist in applying for or renewing resident and non-resident licenses
  • Understand continuing education requirements and maintain calendar for due dates
  • Resolve license deficiencies and related issues within state insurance department requirements.
  • Track and monitor license expirations and renewals for individuals
  • Assist in interpreting state requirements and communicate with Departments of Insurance as necessary
  • Assist in the support of General Counsel with compliance and licensing initiatives
  • Communicate requirements with claims team and follow-up when necessary
  • Create job aids to instruct team members on how to successfully signup and complete coursework and license applications/renewals
  • Assist with system setup at onboarding
  • Act as system access administrator for related third parties 
  • Support claims operations team with various projects and duties and provide ad hoc assistance as needed

Required Skills and Competencies:

  • High school diploma/GED required
  • Prior customer service or office work required. Prior experience and/or law firm/legal department experience a plus
  • Strong written and verbal communication skills
  • Proficient in Google Suite(Gmail, Docs, Sheets)
  • Must be detail-oriented, able to multitask, and excel in a fast-paced environment with minimal supervision
  • Must be able to meet deadlines, work with a sense of urgency and have excellent customer service skills
  • Ability to handle ambiguity and quickly adapt when changes occur

Preferred Skills and Competencies:

  • 1+ years of experience in an office environment
  • 1+ years of experience in an administrative assistant role

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Current job openings

Customer Service
Data Science

If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].