We’re hiring a Customer Service Representative II in Columbus, OH

At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we are building. We’re looking to grow our customer service team with talented individuals who can:

Responsibilities

  • Mentor and coach CSR I’s, ensuring CS quality and consistency
  • Support CSR I onboarding / post training for technical development
  • Communicate performance trends to CS Leadership
  • Licensed Agent with ability to handle transactions financially impacting customers 
  • Provide recommendations to improve internal tools, product/app, marketing and overall customer experience
  • Handles special projects with limited oversight
  • Consistently has productivity numbers at the top of CS Team
  • Provide escalation support for CSR I
  • Monitor and reply to CS Helpdesk Channel Inquiries
  • Deliver consistent customer service experience by promptly responding to customer inquiries in a friendly, accurate manner with limited to no need for escalated calls.
  • Leverage internal tools to research and resolve customer requests thoroughly and accurately

Requirements

  • 1-2 years of customer service experience, insurance background preferred
  • P&C License (or willingness to obtain within 90 days of employment)
  • Excellent written/verbal communication and problem-solving skills 
  • Ability to be timely, patient, and attentive to customer needs and requests 
  • Excellent written/verbal communication and problem-solving skills 
  • Ability to be timely, patient, and attentive to customer needs and requests 
  • Friendly disposition with natural ability to read customers and use positive language in customer correspondence 
  • Willing to go the extra mile attitude 
  • Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app 
  • Detail oriented with affinity for multi-tasking 
  • Basic knowledge of spreadsheets (Microsoft Excel), scheduling tools (Gmail), and social media platforms (Facebook, Twitter, etc.) 

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].