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We’re hiring a

Customer Service Representative: 2nd Shift

Columbus, OH

Position: At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we’re building. We’re looking to add representatives to our Customer Service Team who will be instrumental in continually improving the customers' experience. The ideal candidate will exemplify Root’s long-term mission for best-in-class customer support.

Shift Schedule: 12:00 pm - 8:30 pm Eastern time (5% shift differential compensation after 5:30 pm)
Compensation: $17.00/ hr
Location: Columbus, OH location (once we return to the office).

What you’ll be doing.

  • Deliver a best in class customer experience by promptly responding to customer inquiries via email and phone
  • Leverage internal tools to research and resolve customer requests thoroughly and accurately 
  • Provide recommendations to improve internal dashboards and the product based on interactions with customers 
  • Proactively reach out to customers to gather continuous feedback 

What we’re looking for.

  • Prior customer service and/or insurance industry-related experience 
  • Excellent written/verbal communication and problem-solving skills 
  • Ability to be timely, patient, and attentive to customer needs and requests 
  • Friendly disposition with a natural ability to read customers and use positive language in customer correspondence 
  • Willing to go the extra mile attitude 
  • Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app 
  • Detail-oriented with an affinity for multi-tasking 
  • Basic knowledge of spreadsheets (Microsoft Excel), scheduling tools (Gmail), and social media platforms (Facebook, Twitter, etc.) 

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2021. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.