We’re hiring a PIP/MPC Claims Manager in Phoenix, AZ

Company:  Root is a venture-backed technology company founded on the belief that insurance is a broken industry, and we set out to change it. By getting to the “root” of the issue—the unfair, archaic, complicated insurance business model—and solving it entirely, we set out to transform the insurance world. We created a mobile car insurance app, and we’ve changed the entire industry in the process. Our goal is to leverage technology, data, and our people to build a claims experience that is recognized as number 1 in the industry. 

Culture: Root has been rapidly growing for the last few years. Our early signs of success are in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for passionate problem solvers who can find solutions by moving through the cycle of ideation to implementation with curiosity and rigor. We work together as one team and expect every team member to lead with empathy and courage.

Position: ​As a Claims Manager, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation, and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to grow rapidly and is largely responsible for our bottom line.

Responsibilities:

  • Leads a team of PIP/MPC Claims Adjusters who are responsible for the handling of first-party medical claims.
  • Ensures adherence to state regulations and applicable policy language.
  • Oversees adjuster review of medical bills and works with vendor(s) to properly handle 1st party injury claims.
  • Reviews and approves payments over adjuster authority.
  • Reviews supplemental requests for additional review of injury claims. 
  • Takes the lead in building and managing a new PIP/MPC team in our growing Phoenix, Arizona office. 
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
  • Establishes the infrastructure necessary to detect, investigate and prevent violations of the company’s claim handling guidelines, both internally and externally
  • Assesses, develops, and implements internal controls associated with claims payments and quality of file handling
  • Provides technical claims recommendations in an effort to improve case outcomes
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Recruit, retain and develop a highly motivated and accountable team of experienced and developing claim professionals
  • Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength

Qualifications:

  • 2+ years of successful experience directly managing a team of Auto Claims adjusters. 1st party PIP and/or MPC management preferred. 
  • Experience with 1st party PIP and/or MPC claim handling
  • Insurance licenses or professional insurance designations preferred
  • Strong understanding and application of laws, statutes, and regulations specific to PIP/MPC handling
  • Ability to interpret insurance policy language and apply coverage correctly to claim decisions
  • Strong technical understanding of 1st party injury claim process
  • Ability to work in partnership with external business partners
  • High sense of professionalism while remaining empathetic
  • Strong collaborator
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].