We’re hiring an Auto Damage Appraiser in Columbus, OH

Update: We're excited that you're interested in Root. Given that most of us are working from home and the level of uncertainty around the evolution of the COVID-19 pandemic, we've decided to pause hiring for the time being. We welcome you to apply, and if it's a great fit, we'll reach out when we start to ramp up hiring again.

Position: As an APD Appraiser you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Location: This is an in-office role at our Easton office.

Responsibilities

  • Delivers an industry-leading claim experience for all policyholders and claimants
  • Writes, reviews and/or issues payment for vehicle repairs
  • Creates accurate vehicle repair estimates based upon owner-provided vehicle damage photos and other supporting documentation
  • High focus on the customer experience
  • Reviews supplemental requests for additional repairs or parts usage
  • Consistently makes prompt and courteous contact with every claim customer
  • Maintains and updates a diary/schedule for each claim in the appraiser’s pending
  • Responds to claim correspondence in a timely fashion with very high quality
  • Coordinates the repair of damaged vehicles, and assists with rental reimbursement
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Interacts and communicates effectively with customers, peers, vendors, and managers
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualifications:

  • 1.5+ years of successful experience handling insurance claims writing estimates, reviewing supplements, coordinating rental extensions, and negotiating a final settlement of total losses
  • Strong experience using CCC software in writing estimates, selecting parts, handling supplements and evaluating total losses field experience preferred
  • Currently licensed in-home state if your state requires an Adjuster or Appraiser License (Preferred) 
  • Strong technical understanding of repair process and alternative parts options
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind
  • Able to attend Arbitrations or Hearings in your area
  • Expected to obtain a Texas Insurance License and Pennsylvania Appraiser License (if not already licensed) within 90 days of employment 

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now
Who we are.
Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root.
We’re a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.
Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.
Collaboration. We encourage rich discussion and civil debate at every turn.
People. We are inspired by the collection of crazy-smart people around us.

Current job openings