We’re hiring a Claims Auto Damage Manager in Columbus, OH

Things are going well for us at Root. We are past a lot of the risk that comes with being at an early stage startup and have recently closed our Series C for $51m. Currently, we use a third party that serves as our claims function and have determined the time is ripe to begin transitioning this critical function in-house. We recently introduced first notice of loss capability into our mobile app and are building back-end systems as first steps. Our goal is to leverage technology, data and our people to build a claims experience that is recognized as number 1 in the industry!

At Root, we’re looking to shake things up in the insurance world and change how the consumer views the entire experience. We are fanatic about our customers’ experience!  Help us challenge the ideas of how insurance has been done in the past and provide an experience that is unprecedented.

As a claims manager, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded.  You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product.  By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line. 

Major Objectives:

  • Manages the vehicle repair process from assignment through final payment
  • Manages the total loss process from settlement to disposition of salvage
  • Identifies issues in claim handling and recommends viable solutions
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Establishes the infrastructure necessary to detect, investigate and prevent violations of company’s claim handling guidelines, both internally and externally
  • Assesses, develops, and implements internal controls associated with claims payments and quality of file handling
  • Provides technical claims recommendations in an effort to improve case outcomes
  • Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes
  • Presents results on trending and areas of opportunities as well as areas of excellence
  • Develops relationships with various third-parties involved in the claim handling process and identifies areas of improvement
  • Interacts and communicates effectively with claims leadership, business partners, and teammates
  • Leverages analytical business functions, including actuarial and data science teams, to identify trends and opportunities to achieve favorable claim results
  • Assists in KPI development that align with company objectives; monitor and reports results
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
  • Leads a team and provides development opportunities for direct reports
  • Recruits, retains and develops a highly motivated and accountable team of experienced and developing claim property professionals
  • Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength
  • Provides expertise to team in reviewing, researching, investigating, negotiating, processing and adjusting claims

Required Skills and Competencies:

  • Bachelor’s degree or equivalent experience required
  • Continuous learning demonstrated by advanced certifications, industry specialization and/or claims programs
  • 8+ years of increasingly responsible Personal Auto claims leadership experience
  • 5+ years of successful experience managing the repair and total loss processes, including experience managing drivable vehicle repairs, non-drivable repairs, supplements, constructive total losses, total loss settlement negotiations, and final disposition of salvage
  • Solid understanding of CCC estimating and total loss software and processes
  • Strong technical understanding of Personal Auto repair principles and current trends
  • Experience managing complex Personal Auto repairs and total loss settlements through final closure, including claims that involved towing, supplements or salvage
  • Ability to build collaborative working relationships
  • Communicates and collaborates effectively in a matrixed environment
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Self-starter and ability to work independently and effectively prioritize work
  • Ability to handle ambiguity and quickly adapt when changes occur
  • Strong written and oral communication skills
  • Ability to approach problems with an open mind

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now