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We’re hiring a

Senior UX Researcher

Remote (United States)

The Position.
At Root we’re always learning. Learning and knowing more helps us make the right decisions that lead to us do the right things, especially when it comes to our customers. We aim to gain a deeper understanding of our customers and how the products and services we design fit into their lives. To that end, we’re looking for an experienced Senior UX Researcher to embed with our Product Design teams. This person will help lead the design and execution of qualitative research across all aspects of the customer experience. Working with product and research partners, they’ll turn research into actionable insights  as we all work to improve our product and service for Root customers.

Reports to: Sr. UX Research Manager, Consumer Insights & Analytics

What you’ll be doing.

  • You’ll help plan and design customer research studies of all types, both generative and evaluative, using a range of tools from usability tests to in-context ethnographies to product co-creation and everything in between.
  • You’ll help product teams and designers frame key questions and create hypotheses that help teams get to the core of what it is they’re trying to solve.
  • You’ll partner with the team to find insights from research and build compelling stories to communicate insights to stakeholders
  • You’ll take the leap from insights and spark new ideas, making sense of what was learned and guiding the team with a clear direction forward. 
  • You’ll help create prototypes of varying fidelity for both learning and communication tools.
  • You’ll map user and business needs and opportunities using tools and frameworks like customer journey maps and blueprints. 
  • You’ll pull data and information from both within the business and the outside world to layer with insights and help guide decisions. 
  • You’ll manage your work and seek what’s next: What does Root need to learn in order to deliver the best experiences for our customers and do the right thing for our business?

Who we're looking for.

  • You have 3+ years relevant experience in UX research and strategy, with experience leading a diverse group of stakeholders through a research project. 
  • A customer champion and practitioner of human-centered design methodologies with a deep understanding of digital product development.
  • You’re a storyteller at heart, able to lead through ambiguity and set the context of insight and opportunity at hand - strong writer and presenter. 
  • You can switch between the macro: big picture thinking of our customers needs and what could be, and the micro: the specific moments of an experience and how it impacts what people do and feel.
  • You move from insight to action. You make sense of many sources of input while helping teams uncover tradeoffs and understand implications and what to do next. 
  • You’re creative, curious and open-minded. You thrive on ambiguity and trust the process.
  • You’re an excellent listener, communicator and a research pro. You guide customers through research activities. You facilitate activities so stakeholders understand the ‘so what’ and know what to do next.
  • You have strong people and relationship management skills.
  • You have high attention to detail; comfortable independently multitasking and prioritizing projects in a fast-paced work environment.

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

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