We’re hiring an Injury Claims Adjuster in Columbus, OH

Company: Root is a company of 700+ and (mindfully) growing. In March of 2015, we set out to build an insurance solution that did two things: 1) gave an unprecedented easy user experience and 2) used modern data to more accurately predict risk. We created a mobile car insurance app, and we changed the entire industry in the process.

Culture:​ Root is a venture-backed technology company. Our early signs of success are in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for individuals who can find solutions by going through the cycle of ideation to implementation with curiosity and rigor. We expect every team member to lead with empathy and respect.

Position: ​As an Injury Claims Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Responsibilities:

  • Delivers an industry-leading claim experience for all policyholders and claimants
  • Confirms coverage and determines liability for a wide range of accident scenarios
  • Consistently makes prompt and courteous contact with every party involved in a claim
  • Maintains and updates a diary/schedule for each claim in the adjuster's pending
  • Responds to claim correspondence in a timely fashion with very high quality
  • Obtains detailed accident descriptions from drivers, passengers and witnesses
  • Coordinates the repair of damaged vehicles, and assists with rental reimbursement
  • Sets and maintains a loss reserve for every claim in the adjuster's pending
  • Evaluates and settles non-severe injury claims, including attorney-represented claims
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Interacts and communicates effectively with customers, peers, vendors and managers
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualifications:

  • Bachelor’s degree preferred
  • 5+ years of successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims across multiple states
  • Demonstrated high quality claim handling balanced with strong productivity
  • Strong technical understanding of liability and casualty principles
  • Aptitude to quickly learn and apply new concepts
  • Coachable and committed to professional growth
  • Experience managing complex personal auto claims through closure
  • Viewed as a resource within team and functional area
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now


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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].