We’re hiring a Customer Service Representative in Columbus, OH

At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we are building. We’re looking to grow our customer service team with talented individuals who can:

  • Deliver a best in class customer experience by promptly responding to customer inquiries via email, phone, and social media 
  • Leverage internal tools to research and resolve customer requests thoroughly and accurately 
  • Provide recommendations to improve internal dashboards and the product based on interactions with customers 
  • Proactively reach out to customers to gather continuous feedback 

Requirements

  • Prior customer service and/or insurance industry related experience 
  • Excellent written/verbal communication and problem-solving skills 
  • Ability to be timely, patient, and attentive to customer needs and requests 
  • Friendly disposition with natural ability to read customers and use positive language in customer correspondence 
  • Willing to go the extra mile attitude 
  • Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app 
  • Detail oriented with affinity for multi-tasking 
  • Basic knowledge of spreadsheets (Microsoft Excel), scheduling tools (Gmail), and social media platforms (Facebook, Twitter, etc.) 

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now