We’re hiring a

Mail Operations Specialist

Columbus, Ohio, United States

The Role.

As a Claims Operations Specialist, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

This role requires being in office in Columbus, OH

What you'll be doing.

Follow established workflows and assist with their maintenance
Open and sort incoming mail and triage to associated party
Submit outbound mail packages to external customers and business partners
Review inbound recovery payments and log entries into the claims dashboard
Manually enter claim data and create records/documents/attachments where needed
Utilize third party applications to retrieve relevant information for claim handling when requested
Prepare correspondence and may deliver or initiate routine correspondence
Support claims team with various projects and duties and provide adhoc assistance as needed
Assist business partners with inquiries around financial transactions and other necessary information
Transcribe recorded statements accurately and efficiently
Witness documents as notary public to support the claims department

What we're looking for.

1+ years of experience in an office environment
1+ years of experience in claims environment
High school diploma/GED required
Ability to work full time in the office required
Successful history of smart time management, multi-tasking and customer-facing communication
Strong written and verbal communication skills
Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets)
High sense of professionalism while remaining empathetic
Great attention to detail
Ability to approach problems with an open mind
Ability to build collaborative working relationships
Communicates and collaborates effectively in a matrixed environment
Self-starter and ability to work independently and effectively prioritize work
Ability to handle ambiguity and quickly adapt when changes occur
Flexibility and comfortable handling multiple different tasks at once

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.