Litigation Processor

The Position.

As a Litigation Processor, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry. 

What we're looking for:

• Customer service focused individual
• Ability to communicate professionally, both verbally and in writing
• Demonstrated high quality handling balanced with strong productivity
• Aptitude to quickly learn and apply new concepts
• Coachable and committed to professional growth
• Viewed as a resource within team and functional area
• High sense of professionalism while remaining empathetic
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind

What you'll be doing:

• Delivers an industry-leading claim experience for all participants
• Consistently makes prompt and courteous contact with claim participants
• Handle a high volume of tasks to assist our Litigation Team. Tasks include: issuing legal expense payments, managing vendor queues, uploading file contents to panel counsel firms, assisting with other tasks and follow up as directed.
• Communicate with Litigation Team for updates on status of task requests to drive claims toward resolution
• Maintains and updates a diary/schedule for each claim as needed
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers