We’re hiring a

Senior ServiceNow Analyst/Architect

Remote - United States


ServiceNow Analyst/Architect:


HQ: Columbus, Ohio.



·         Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience


·         5+ years experience in Analyst//Architect with at least 3+ years of ServiceNow development experience


·         GRC


·         Asset Management



·         Key Metrics and Reporting


·         Scripting and API experience



·         Project Management


·         Proven experience in leading requirement workshops with business stakeholders


·         Problem-solving and critical-thinking skills, ability to connect disparate data points to arrive at meaningful conclusions


·         Technical writing skills


·         Understanding of Agile/Scrum methodology



·         Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc


·         New implementation experience.


·         Ability to work with stakeholders/ people at all levels of the organization


·         Direct integration experience with key systems such as Workday, ServiceNow, Data Dog, Carbon Black, and others












  • Work with ITSM process owners, IT and business stakeholders, and ServiceNow Developers to gather, analyze, and document platform enhancement requirements


  • Create user stories that accurately and effectively communicate requirements and acceptance criteria in a manner easily digested by developers


  • Create other Scrum artifacts including use cases and test cases


  • Engage in all ServiceNow Scrum activities including standups, sprint planning, backlog grooming, story validation, and testing efforts, and sprint retrospectives


  • Facilitate communications with stakeholders during sprint cycles, particularly around testing and release dates and defect reporting


  • Work with the ServiceNow team to document standard operating procedures, technical/functional specifications, Scrum artifacts, and knowledge articles


  • Create job aids and training materials for new ServiceNow functionality


  • Develop needed document templates to help standardize and streamline team processes


  • Maintain excellent knowledge of ServiceNow best practices and the latest ServiceNow features


Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

The people of Root

Open positions


1 open position

Financial Analyst

Remote - United States



Customer Service & Sales


30 open positions




Research & Development

Corporate Dev & Strategy

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2022. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.