We’re hiring a

Product Manager, Customer Experience (CX)

Remote - United States

The position.

At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using technology in smartphones, we’re able to measure driving behavior to give our customers the prices they deserve.

Are you inspired to work with a team that launches new products with a direct impact to one of the largest industries in the US? Are you excited to join a new team building innovative industry-first products and digital insurance experiences? Root's Product organization is seeking a Product Manager to join our Customer Experience (CX) team and help define, monitor, and lift the key customer interactions – both on-product and off – that help customers engage with Root, evaluate our products, take our mobile telematics based test-drive, and purchase insurance.

The ideal candidate has an experimentation and learning mindset, a strong analytical skillset, and well-honed product instincts to identify opportunities and deliver solutions that unlock customer value. You have a consistent track record of successfully taking end-to-end ownership and delivering results in a dynamic and fast-paced environment. This role requires strong written and verbal communication skills, an entrepreneurial spirit, and the ability to lead effectively across functions.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

What you’ll achieve.

  • Work across product, marketing, user experience design, analytics, and core engineering teams to drive customer adoption, education, and conversion
  • Create product roadmaps composed of a mix of experimental changes that introduce improved functionality to existing funnels, and net-new features that help customers better understand and engage with our digital products

What we're looking for.

  • BA/BS in a STEM (Science/Technology/Engineering/Mathematics) field or equivalent practical experience
  • 2-3 years product management experience building consumer technology products
  • Experience driving roadmap strategy and prioritization, and end-to-end cross-functional product delivery
  • Experience contributing to engineering discussions around technology strategy and tradeoff decisions related to a product
  • Strong analytical and quantitative skills; ability to use data and metrics to validate assumptions, recommendations, and decisions

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

The people of Root

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Send your resume and what you’d love to do to jobs@inc.joinroot.com.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2022. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.