We’re hiring a
Customer Service Processor
Remote - United States
At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we are building. The Processor II role is responsible for filing and completing high priority financial responsibility forms for customers in an accurate and timely manner, and utilizes different procedures per state. The Processor II will flex down to support the Processor I’s as needed.
Shift: 8:30am - 5:00pm Eastern Time
Reports to Customer Service Supervisor
What you'll be doing.
- Learn and understand basic comprehension of each state’s specific financial doc requirements
- Direct communication with customers via email answering questions regarding filing requirements and confirming once filed
- Serve as point of contact for CS1’s and CS2’s for state specific financial doc questions
- Partner with claims adjusters to file required documents in relation to customer claims
- Flex down to support P1’s as needed
- Work with compliance to ensure all FRD handling procedures are executed and documented appropriately
- Identifying process improvements and communicating those to team lead and supervisor
- Meet and exceed monthly goals and metrics assigned by business unit
- All other duties assigned
What we’re looking for.
- 6 months to a year prior customer service, processing, and/or insurance industry background
- Excellent written/verbal communication and problem-solving skills
- Ability to be timely, patient, and attentive to customer needs and requests
- Friendly disposition with natural ability to read customers and use positive language in customer correspondence
- Willing to go the extra mile attitude
- Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app
- Detail oriented with affinity for multi-tasking
- Basic knowledge of Microsoft Office and Google Suites
Compensation: $17/hr
Get In Touch
Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!
Join us
At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.
Who we are
We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.
What draws people to Root
Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:
Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.
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Send your resume and what you’d love to do to jobs@inc.joinroot.com.