We’re hiring a
Customer Service Representative
Remote - United States
At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we are building. We’re looking to grow our customer service team with talented individuals who can:
Reports to Customer Service Supervisor
Shift: 12:00pm - 8:30pm Eastern Time
What you'll be doing.
- Deliver a best in class customer experience by promptly responding to customer inquiries via email and phone
- Leverage internal tools to research and resolve customer requests thoroughly and accurately
- Provide recommendations to improve internal dashboards and the product based on interactions with customers
- Proactively reach out to customers to gather continuous feedback
- Meet and exceed monthly goals and metrics assigned by business unit
What we're looking for.
- 6-12 months prior customer service and/or insurance industry background
- Excellent written/verbal communication and problem-solving skills
- Ability to be timely, patient, and attentive to customer needs and requests
- Friendly disposition with natural ability to read customers and use positive language in customer correspondence
- Willing to go the extra mile attitude
- Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app
- Detail oriented with affinity for multi-tasking
- Basic knowledge of spreadsheets (Microsoft Excel), scheduling tools (Gmail), and social media platforms (Facebook, Twitter, etc.)
Compensation: $17/hr
Get In Touch
Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!
Join us
At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.
Who we are
We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.
What draws people to Root
Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:
Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.
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Don’t see your job?
Send your resume and what you’d love to do to jobs@inc.joinroot.com.