We’re hiring an

Information Technology Operations Manager

Remote - United States

Information Technology Operations Manager

We’re looking for a technology leader with experience in transformational change to take our IT Operations team to the next level. As an IT Operations leader you will coach, mentor, and upskill a team of outstanding IT Specialists. We’re looking for a leader who can automate manual processes, is enthusiastic about building teams, passionate about analytics, and has an obsession for the customer.

Our IT Operations team resides within Engineering and is responsible for solving complex problems with technology and is expected to question the status quo. The team supports a robust engineering team, customer service, claims, and various business units.

This role is expected to operate as a player/coach, interfacing with business leaders while providing vital membership to the team.

Technical Skills

  • Experience with an MDM such as Jamf or Intune - Root is a mixed environment of MacOS and Windows
  • Understands administration of an ITSM and/or ITAM such as ServiceNow
  • Incorporates testing and thinks about reliability as a natural part of delivering solutions
  • Awareness of a multitude of corporate technologies such as Google Workspace, Okta, Slack, and Zoom
  • Experience troubleshooting client OS issues in a Windows and MacOS environment
  • Able to design and architect maintainable technology solutions

Planning and Execution

  • Thinks critically about work to guarantee business functionality. Understands and considers business goals when making decisions.
  • Plans and supervises work for others
  • Completes complex tasks/projects in an efficient manner
  • Foresees issues and requirements for large projects
  • Can break down large initiatives into incrementally implementable deliverables
  • Oversees projects spanning multiple periods and teams
  • Builds roadmap for the team to execute against

Working with Others

  • Mentors and grows IT Specialists
  • Sets and evaluates goals for direct reports
  • Provides effective and accurate technical feedback
  • Able to work across teams to tackle complex issues
  • Able to positively influence other leaders, both directly and indirectly




Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

The people of Root

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

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