We’re hiring a Remote PIP/MPC Claims Adjuster in Florida

Company:  Root is a venture-backed technology company founded on the belief that insurance is a broken industry, and we set out to change it. By getting to the “root” of the issue—the unfair, archaic, complicated insurance business model—and solving it entirely, we set out to transform the insurance world. 

We created a mobile car insurance app, and we’ve changed the entire industry in the process. Our goal is to leverage technology, data, and our people to build a claims experience that is recognized as number one in the industry. 

Culture: Root has been rapidly growing for the last few years. Our early signs of success are in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for passionate problem solvers who can find solutions by moving through the cycle of ideation to implementation with curiosity and rigor. We work together as one team and expect every team member to lead with empathy and courage.

Position: ​As a Remote Claims Adjuster for Personal Injury Protection/Med Pay Coverage (PIP/MPC), you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.

Available schedules: This is a full-time remote position with expected working hours of Monday through Friday, 9 am to 5 pm (EST).

Location: Please note while this is a remote role, we require all candidates to reside in FL due to logistical reasons

Responsibilities:

  • Delivers an industry-leading claim experience for all policyholders
  • Evaluates claims/bills, reviews and/or issues payment for 1st party medical bills
  • Creates accurate documentation of findings in claim for related injuries
  • Makes final decisions on bills and relevant treatment and concludes claim handling
  • Works with vendors to establish rapport and trust to handle with applicable regulation
  • Interpret policy language and apply rules as required by jurisdiction
  • Consistently makes prompt and courteous contact with every claim customer
  • Maintains and updates a diary/schedule for each claim in the adjuster’s inventory
  • Responds to claim correspondence in a timely fashion with very high quality
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Interacts and communicates effectively with customers, peers, vendors and managers
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes/modifications.

Qualifications:

  • 3+ years of claims handling experience, including 1st party PIP and/or MPC claims
  • Florida PIP claim handling and litigation experience preferred
  • Expected to obtain a Texas insurance license (if not already licensed) within 90 days of employment
  • Strong understanding and application of laws, statutes, and regulations specific to PIP/MPC handling
  • Strong technical understanding of 1st party injury claim process
  • Ability to work in a partnership with third-party administrators
  • High sense of professionalism while remaining empathetic
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].