We’re hiring a Customer Service Operations Data Analyst in Columbus, OH

The position.
At Root, our decisions are data-driven -- we believe in leveraging structured thinking and constant iteration to create processes and support business decisions. As a CS Operations Data Analyst,  you will focus primarily on capturing data and creating dashboards needed to make critical business decisions. You will operate as an advocate for informed, data-driven decision making, help define KPIs, create dashboards, and perform research analysis on future CS business objectives. This position will report directly to the Sr. Customer Service Data Analyst and also interface with all CS Employees, Product, Analytics, Engineering, and Marketing at Root. We’re looking for someone with a passion for supporting the organization through a data-driven mindset and automating wherever possible to provide efficient, accurate, and relevant information in a fast-paced work environment.

What you’ll be doing.

  • Provide analytical support and reporting for Customer Service
  • Work to distill and communicate technical findings down into concise business recommendations
  • Partner with analytics resources at Root to identify, capture, and analyze all relevant CS data 
  • Analyze data in support of operational management as well as discovering opportunities for improvement, your insights will influence our product direction and CS operations 
  • Create, and maintain CS Dashboards on key metrics and performance for the Contact Center
  • Gather feedback, analyze department needs, and translate into functional requirements and specifications for future implementations of processes, procedures, products, and tools

What we’re looking for.

  • 1-2+ years of customer service operations and experience writing SQL queries  
  • Preferably with 1+ years of analytics experience in a business or academic environment utilizing Tableau or other business intelligence tools 
  • Serve as a subject matter expert and backup to peers on the team for technology solutions, dashboards, Metrics, and KPI’s within the CS organization
  • Strong partnership, verbal and written communication skills with peers, leadership, and individuals company-wide
  • Proven ability to execute on projects quickly and accurately; “get things done” mentality
  • Unabashed question asker; willing to learn new skills for the task at hand
  • Support the CS Manager of Operations at any time throughout the day, including holidays, weekends, and after-hours support

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now
Who we are.
Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root.
We’re a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us.

Current job openings

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at jobs@inc.joinroot.com.