We’re hiring a Principal Product Manager - Claims Experience in Columbus, OH

The position.

Consumer behavior is nebulous. Occasionally, hints are dropped for entrepreneurs on how to create a better mousetrap. However, these hints are fleeting, often misguided, and seldom specific enough for a product manager, designer, or engineer to build an exact product that matches the consumer preference in the market. More often than not, this difficulty leads to consumer behavior being treated as a mythical creature - the understanding of which relegated to the realm of magic gifted at birth to a few lucky billionaires - a magic which can’t be learned. 

We don’t believe in magic or divine intervention that graces a few lucky entrepreneurs. We do, however, believe in leveraging structured, rigorous thinking guided by the scientific process to create products that customers love.

As a Principal Product Manager at Root, you’ll own the ideation and execution of creating a more perfect experience for our customers. You’ll leverage data from disparate sources, the talent and insights of your cross-functional partners, and work closely with our customers to craft this experience. You’ll be responsible for product performance, facilitating stakeholder alignment, providing executive updates, development of a product roadmap, and execution of strategic initiatives.

What You'll Be Doing:

  • Work with Product Group Lead to build a strategy from the ground up for your area of focus
  • Lead a team of engineers and designers to drive the full product life cycle, spanning ideation, design, implementation, testing, and iteration
  • Work across functions to define product requirements and to align stakeholders
  • Leverage data from various sources to holistically understand and relentlessly improve product performance
  • Continually seek qualitative customer feedback to guide product decisions; be the voice of the customer
  • Partner with the leadership team to achieve organizational buy-in on key product efforts

What We're Looking For:

  • Bachelor’s degree in Engineering, Mathematics, or another quantitative field. Masters degree or equivalent a plus
  • 6+ years of business experience, 4+ years of product experience
  • Product domain expertise spanning the customer discovery, planning, and product development process
  • Exceptional leadership skills; naturally collaborative and able to work directly with a team as well as cross-functionally without direct managerial authority
  • A passion for uncovering customer insights and championing the voice of customers
  • Superior problem-solving skills with the ability to think strategically and innovatively
  • Detail-oriented; ability to multitask and prioritize projects
  • Roll-up-the sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive for results in a fast-paced work environment
  • Proven ability to thrive in a results-driven, fast-paced work environment

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now
Join us.
At Root, we judge people based on the merit of their work, not who they are. Very few (if any!) people will fit every description; so if you are passionate about what this role entails, and are excited by solving real problems, we encourage you to apply; we want to learn about you, and what you can add to our team!

Who we are.
Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root.
We’re a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us.

Current job openings

Finance
Actuarial
Engineering
Data Science
Product
Customer Service
Creative
Claims
Marketing
Analytics
People

If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at jobs@inc.joinroot.com.