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We’re hiring an

Injury Claims Manager

Remote (or Columbus/Phoenix)

The Position.

As an Injury Claims Manager, you will be responsible for the results of a team of adjusters handling coverage, liability, and injury evaluation / negotiation (BI and UM / UIM),  across multiple different jurisdictions.  This role is vital to Root’s success as we continue to grow the scale and scope of our Claims team.

What you'll be doing.

  • Lead a team of adjusters that handling liability, bodily damage and litigation claims that are geographically dispersed teams across the country
  • Create and execute talent development strategies for claims personnel, while recognizing the outsized impact that people have on the performance of the organization
  • Measure, evaluate and communicate individual and team performance results in relation to overall organizational objectives
  • Drive pace in a scalable manner, resulting in best-in-class LAE while maintaining high employee and customer satisfaction
  • Interacts and communicates effectively with claims leadership, business partners, and teammates
  • Understand and leverage analytics, process automation, and technology to improve efficiency and quality within claims operations
  • Drive process innovation with a high degree of discernment between true differentiators and superficial features
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
  • Recruits, retains and develops a highly motivated and accountable team of experienced and developing claim liability professionals
  • Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength

What we're looking for.

  • At least 2 years of injury leadership experience 
  • Bachelor’s degree or equivalent experience required
  • 2+ years of handling Injury and/or Litigation claims through closure
  • Experience preferred leading employees who complete liability investigations and injury evaluations -  including complex investigations that involved multiple claimants, witnesses, and attorneys
  • Strong technical understanding of liability and casualty principles
  • Ability to build collaborative working relationships remotely
  • Communicates and collaborates effectively 
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Self-starter and ability to work independently and effectively prioritize work
  • Ability to handle ambiguity and quickly adapt when changes occur
  • Strong written and oral communication skills
  • Ability to approach problems with an open mind
  • Ability to obtain and maintain insurance licenses in several states (including Texas) within three months of start date

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

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