We’re hiring a Customer Service Processor in Columbus, OH

Job Description: The Processor I role is responsible for completing back-end customer service support tasks, including processing roadside assistance claims, prior coverage cancelations, and lienholder requests for customers in an accurate and timely manner.

Report to Customer Service Supervisor.

Compensation: $15 / hour

Shifts: 7:00am - 3:30pm ET or 8:30am to 5:00pm ET

What you’ll be doing.

  • Manual reimbursement for roadside assistance claims
  • Assist in adding lienholders on policy documents and troubleshoot web portal issues
  • Contact agencies and other carriers to process prior coverage cancellations for all lines of business
  • Triage and assign inbound faxes and mail
  • Deliver a best in class customer experience to customers via email
  • Leverage internal tools to research and resolve requests thoroughly and accurately
  • Serve as a subject matter expert in your designated processing tasks
  • Other duties as assigned

What we’re looking for.

  • 6 months prior customer service, processing, and/or insurance industry background
  • Excellent written/verbal communication and problem-solving skills 
  • Ability to be timely, patient, and attentive to customer needs and requests 
  • Friendly disposition with ability to read customers and use positive language in customer correspondence 
  • Willing to go the extra mile attitude 
  • Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app 
  • Detail-oriented with an affinity for multi-tasking

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now
Who we are. Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us.

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at jobs@inc.joinroot.com.