We’re hiring a Property Claims Adjuster in Columbus, OH

Company: Root is a company of 700+ and (mindfully) growing. In March of 2015, we set out to build an insurance solution that did two things: 1) provided an unprecedented, simple user experience, and 2) used modern data to more accurately predict risk. We created a mobile car insurance app, and we changed the entire industry in the process.

Culture: Root is a venture-backed technology company. Our early signs of success are in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for individuals who can find solutions by going through the cycle of ideation to implementation with curiosity and rigor. We expect every team member to lead with empathy and respect.

Position : As a Property Adjuster, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded.  You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product.  By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to grow rapidly and is largely responsible for our bottom line.

Responsibilities:

  • Delivers an industry-leading claim experience for all policyholders and claimants
  • Initiates, investigates, evaluates, negotiates, and finalizes property damage losses and subrogation demands.
  • Creates accurate repair or replacement estimates based upon photos and other supporting documentation
  • Reviews and collaborates with Independent Appraiser estimates
  • Reviews supplemental requests for additional repairs
  • Coordinates additional living expenses
  • Identifies salvage and oversees the end-to-end salvage process
  • Identifies and refers subrogation opportunities
  • Partners with SIU vendors to detect fraud 
  • Consistently makes prompt and courteous contact with every claim customer
  • Using exemplary time management and organizational skills proactively manages claims pending and associated tasks
  • Responds to claim correspondence in a timely fashion with very high quality
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Interacts and communicates effectively with customers, peers, vendors, and managers
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualifications:

  • 2+  years of successful experience handling property insurance claims, writing estimates, approving supplements and negotiating final settlement of losses
  • Strong experience using XactAnalysis and Xactimate software including XactContents in writing estimates, handling supplements and evaluating losses
  • Experience handling both desk adjusting and on-site inspections
  • Currently licensed in-home state if your state requires an Adjuster License 
  • Ability to obtain and maintain insurance licenses in several states within three months
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind
  • Able to attend Arbitrations or Hearings in your area

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

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If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].