We’re hiring a Candidate Experience Manager - Customer Service in Columbus, OH

The position: As a Candidate Experience Manager, you should embody all that Root stands for while prioritizing process improvement. Know that we value finding true alignment between a candidate and opportunities at Root over transactional hiring. Our pride for what we are building should shine through in how we communicate and treat our external community. You will be responsible for each candidate's entire journey with us. You will be a member of the People Team working primarily with our VP of Customer Service, and Customer Service leadership to help in building a fast-growing team.

Reports to: VP of People

The company: Root is a company of 200 people and (mindfully) growing. In March of 2015, we set out to build an insurance solution that did two things: 1) gave an unprecedented user experience and 2) used modern data to more accurately predict risk. We created a mobile car insurance app, and we changed the industry in the process.

The culture: Root is a venture-backed technology company. Our early signs of success are in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for individuals who can find solutions by going through the cycle of ideation to implementation with curiosity and rigor. We expect every team member to lead with empathy and respect.

Root is primed for an exciting journey. We are well-funded, expanding into new states, and working with a team of experts. For those that are excited by the true challenge that this opportunity presents, we’d love to hear from you!


  • Ensure consistency and accuracy in all candidate touchpoints
  • Manage inbound applicants and partner with hiring managers to strategize and drive outbound.
  • Manage internal and external logistics during the interview process (scheduling, travel, expenses, etc.)
  • Use our applicant tracking system (Lever) to manage candidate progression
  • Manage pre-onboarding and onboarding duties (tech, swag, parking, and HR coordination)
  • Collaborate with the People Team to continuously evolve our process and strategy for building the best team possible
  • Special projects


  • Detail oriented
  • Process driven
  • Passion for helping others
  • Excellent writing skills
  • Proficiency with Google Suite (Gmail, Drive, Calendar, etc)
  • Familiarity with Lever or other applicant tracking system is a plus

Get in touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Current job openings

Customer Service
Data Science

If you’d like to be a part of what we are building but don’t see an opening that suits you, email us at [email protected].