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We’re hiring a

Total Loss Manager

Remote (or Columbus/Phoenix)

Position.

As a Total Loss Manager, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded.  You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.

What you'll be doing.

  • Manage a team of Total Loss Adjusters who work together to settling total losses, prepare salvage vehicles, coordinate rental reimbursements, and consistently make prompt and courteous contact with every customer 
  • Recommends potential product developments and process improvements 
  • Interacts and communicates effectively with customers, peers, vendors and managers 
  • Engages in learning opportunities to build knowledge of personal auto claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes 
  • Establishes the infrastructure necessary to detect, investigate and prevent violations of company’s claim handling guidelines, both internally and externally 
  • Assesses, develops, and implements internal controls associated with claims payments and quality of file handling 
  • Recruits, retains and develops a highly motivated and accountable team 
  • Always advocates for talent and builds capabilities to ensure strong leadership and technical talent 
  • Provides expertise to team in reviewing, researching, investigating, negotiating, processing and adjusting claims 

What we're looking for.

  • Bachelor’s degree or equivalent experience required 
  • Successful experience working directly with total loss or other complex claims
  • Ability to obtain and maintain insurance licenses in several states within three months 
  • Strong technical understanding of repair process and understanding repair estimates 
  • Communicates and collaborates effectively in a matrixed environment
  • High sense of professionalism while remaining empathetic 
  • Familiarity with claims best practices required 
  • Great attention to detail 
  • Ability to approach problems with an open mind 

Get In Touch

Finding the right people to help us build Root is a top priority. Whether you would like to explore the possibility of working together or simply learn more about the position, we’d love to hear from you!

Apply now

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless. Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration—we encourage rich discussion and civil debate at every turn. People—we are inspired by the collection of crazy-smart people around us.

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Root Inc.

80 E. Rich Street

Suite 500

Columbus, OH 43215

Copyright ROOT 2021. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH. Disclaimer for quotes: We reserve the right to refuse to quote any individual a premium rate for the insurance advertised herein. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply. Not available in all states. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. For California residents: Telematics is not used and resulting represented savings are not applicable. Referral program not applicable. Roadside Assistance purchased as separate coverage. Visit joinroot.com/califaq for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.