Roadside Assistance is included with every Root Insurance policy

Roadside problems happen to just about everyone—whether it’s a flat, a tow, or an emergency fill-up. 

Root includes 24 hour Roadside Assistance with every policy at no extra charge—not as an add-on expense like AAA roadside assistance does. Any service under $100 is covered for vehicles on your policy—up to three incidents per vehicle, per 6-month policy term.

Here’s how it works:

1. At the bottom of your home screen in the Root app, scroll left and tap File a Claim.

2. Choose Roadside Assistance.

3. Any service that is less than $100 is covered for vehicles on your policy—up to three incidents per vehicle, per 6-month policy term.

4. If you owe anything additional for a service, you can pay through the Root app.

If you choose to use another Roadside Assistance provider, just email your receipts to roadside@joinroot.com for reimbursement. 

What does Roadside Assistance cover?

Lock your keys in the car? It always happens at the worst time. Use your Root Roadside Assistance, and a locksmith is on the way.

Run out of gas? We’ve all been there. Our Roadside Assistance partner can help.

Need a flat tire change? Even if you know how to change a tire, changing one on the side of a busy road or at night in the rain isn’t ideal. Use your Roadside Assistance to get an expert to you who can do it safely—and likely in half the time.

Need a jump-start? When your battery is dead, we’re there to get you a jump.

Require a tow truck? If your car’s not safe to drive or you need help getting out of a ditch, Roadside Assistance will help you get your car moving again safely.

Whenever the unexpected leaves you stranded on the side of the road, Root’s Roadside Assistance will be there to help you get unstuck.